PRIVACY POLICY

1. Introduction
ServiceReach (website address: https://servicereach.com/) appreciates your business and trust. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, store, use, and protect your information when you use our website and services. By using ServiceReach, you agree to the collection and use of information in accordance with this policy.

2. Data Collected

Data Storage Location
ServiceReach operates servers hosted by trusted third-party infrastructure providers. These providers follow industry-standard security and privacy regulations to ensure that user data is securely stored and protected.

       Registration Data
        If you create an account on our platform, we store information such as your username, email address, and any additional profile information you voluntarily provide. You may          review, edit, or delete your personal information at any time, except for your username. Administrators may also access this information to provide support and maintain                  service functionality.

        Customer & Booking Data
        When using ServiceReach scheduling services, we may collect information required to manage appointments including customer names, contact information, service                      location, and appointment details. This information is used only for scheduling, service coordination, and improving service efficiency.

        Purchase and Billing Data
        If you subscribe to a ServiceReach plan, billing details and purchase information may be processed by third-party payment providers. We do not store full payment card                    details on our servers.

        Support Data
        If you contact us for support, we may collect information related to your request including email messages, support tickets, or other information you provide. This data is                used solely for providing assistance and improving our services.

        Comments
        If our website allows comments, we may collect data shown in the comments form along with the visitor’s IP address and browser user agent string to help detect spam.

       Contact Forms
       Information submitted through contact forms is sent to our official support email. These submissions are retained only for customer service purposes and are not used for             marketing without your consent.

       Analytics Data
       We may use analytics tools to understand how visitors interact with our website. These tools collect anonymous usage data such as pages visited, time spent on pages, and           general location data.

3. Embedded Content
Pages on this website may include embedded content such as videos or external tools. Embedded content from other websites behaves exactly the same as if you visited those websites directly. These websites may collect data about you, use cookies, or track your interaction with their content.

4. Cookies
ServiceReach uses cookies to improve user experience. Cookies are small text files stored on your device to remember preferences and enable certain site functions.

Examples of cookies used include:

• Session cookies to maintain login sessions
• Preference cookies to store user settings
• Security cookies to protect against fraudulent activity

You can disable cookies through your browser settings, although some parts of the website may not function properly.

5. Who Has Access to Your Data
If you are not a registered user, we do not retain personal information about you.
If you are a registered user, your data may be accessed by:

• Authorized system administrators
• Customer support staff when assisting with technical issues

6. Third Party Access to Your Data
ServiceReach does not sell or share personal user information with third parties. However, we may use trusted partners to operate essential services such as:

• Hosting providers
• Payment processors
• Customer support systems
• Analytics services

These partners only receive limited data necessary to provide their services.

7. Data Retention
We retain personal information for as long as your account remains active or as necessary to provide our services. You may request deletion of your data at any time, subject to legal or administrative requirements.

8. Security Measures
ServiceReach uses SSL/HTTPS encryption to protect communication between users and servers. We also implement security measures to protect stored data against unauthorized access, alteration, or disclosure.

In the event of a data breach, we will promptly investigate the issue, secure the system, and notify affected users when required.

9. Your Data Rights

        General Rights
        Users may request access to the personal data we store about them. You may also request correction or deletion of your data unless the information must be retained for                legal, administrative, or security purposes.

        Account Removal
        If you request deletion of your account, we will remove your personal data where possible. Please note that deleting your account may prevent access to certain services.

10. Third Party Websites
Our website may contain links to external websites. ServiceReach is not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing personal information.

11. Legal Disclosure
ServiceReach may disclose personal information if required to do so by law or in response to valid legal requests from authorities. We may also disclose information when necessary to investigate fraud, protect our users, or maintain the security of our platform.

12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. SMS/Text Messaging Privacy

ServiceReach may send SMS/text messages to customers who opt in to receive service-related communications from ServiceReach. These messages may include appointment confirmations, appointment reminders, technician updates, service notifications, service reminders, customer support messages, and follow-up communications.

Customers may opt in by providing verbal consent during a phone call or direct service communication with ServiceReach after the SMS disclosure is provided.

Before enrolling the customer for SMS/text messaging, ServiceReach provides the following disclosure: ServiceReach can send appointment updates, service notifications, service reminders, technician updates, and customer care text messages. Message frequency varies, approximately 4-8 messages per month. Message and data rates may apply. Customers may reply HELP for help or STOP to unsubscribe. ServiceReach’s Privacy Policy is available at https://servicereach.com/privacy-policy/.

Only customers who agree to receive SMS/text messages from ServiceReach are enrolled.

Mobile phone numbers, SMS opt-in data, SMS consent records, and text messaging information are used only to provide ServiceReach messaging services. ServiceReach does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with service providers necessary to deliver SMS messages, operate the ServiceReach platform, comply with legal requirements, or protect the security of the service.

Customers may reply HELP for assistance or STOP to unsubscribe at any time. For help, customers may email support@servicereach.com or call 888-861-7071.

14. Contact Information
If you have any questions about this Privacy Policy, Terms and Conditions, or SMS/text messaging, please contact us at: support@servicereach.com.